Refund & Return Policy

Refund & Return Policy:
  1. All air tickets are non refundable in any case unless mentioned otherwise
  2. Date change, cancellation, refunds and other services depend on airline policy, airline fees and agent service charges. Agent is not liable to declare any other information to passenger other than gross price of service taken
  3. After client payment if any price of service increases or becomes unavailable for booking then client must pay the difference of price. If client decides not to purchase the service all together then refund will be given minus service charge of minimum 3000 BDT per person or as mentioned at the time of refund depending on service
  4. Any air ticket may be declared non refundable by agent irrespective of carrier rules as long as it does not exceed carrier rules
  5. After client payment if any price of service increases or becomes unavailable for booking then client must pay the difference of price. If client decides not to purchase the service all together then refund will be given minus service charge of minimum 3000 BDT per person or as mentioned at the time of refund depending on service
  6. We will not provide a second custom package quotation without advance payment for the tour package which will be non refundable in all situations
  7. It is your responsibility to be at the designated pick up / drop off spot & locate your driver / tour guide. Failure to do so will result in cancellation of the transfer or tour without refunds
  8. If local operator fails to deliver the service you must file official complaint with written proof. We will investigate the issue & provide refunds if complaint is valid & local operator do not dispute. Dispute & refund processing time may take 30 to 120 days
  9. Booked package must be cancelled 31+ days prior to departure date, if done so refund will be given minus 10% service charge. If cancelled after 31 days prior to departure then no refunds will be given in any case
  10. All tour packages are non refundable non changeable. If change is permitted you are required to pay the price difference for new dates.
  11. 50% of total payment must be made for bookings the departure date of which is 31+ days later. For bookings less than 31 days early 100% payment is required. Advanced booking money is non refundable in any case of cancellation in all situations after less than 30 days is left of departure date regardless of accommodation or any other party involved.
  12. We are not responsible for any delays by 3rd party airlines, local transport or local tour operators. Any financial loss due to delays are not our responsibility. Any transport will not wait after specific waiting time. Delay due to flights will result in booking becoming a no show with no refunds given. Guest must arrange own transport in this case
  13. Your driver will wait a limited amount of time after your flight lands depending upon local operator waiting time which can be 30 – 60 minutes. If you dont find driver near the arrival area / exit gates then driver will leave with no refunds given. If flight is delayed inform local operator immediately. They may be able to reschedule your pick up. Otherwise pick up will be cancelled with no refunds
  14. Any refunds processing time will de from 30 to 90 days depending on local tour operator policy
  15. If flight is delayed or missed then guest must notify us immediately at the time they realise the flight is delayed or missed. Then we might be able to arrange airport transport but no guarantee. Otherwise airport transfer or land transfers will be counted as no show & no refunds given
  16. All service price will be final at the time of actual booking. Not at the time of payment by client. Client must  pay any difference of price that may occur during this period. Any dispute due to price difference after payment can be met with a refund with 10% service charge on total service value deducted with a minimum of BDT 2000+ per person in any service value amount. If client disagrees with any price increase after payment he must notify us in writing with in 1 hour of getting confirmation from us that the service price will increase from the original quotation. If done so we shall arrange for the refund minus the service charge with in 7 working days. All refunds must be collected from our office via cheque. Due to global bookings this is unavoidable
  17. All services are non refundable unless said otherwise in the the original service voucher or quotation
  18. After full payment if client wants to cancel the service with in one hour client will get 100% of visa processing fee & 100% of embassy fee if embassy fee is not paid already, if embassy fee already paid then no refund will be given. No refunds after one hour of payment
  19. If local operator fails to deliver the service you must file official complaint with written proof. We will investigate the issue & provide refunds if complaint is valid & local operator do not dispute. Dispute & refund processing time may take 30 to 120 days
  20. All visa fee and service charge is strictly non refundable no matter what the visa outcome is. For any visa refusal we are not bound to show cause of refusal as it is strictly an embassy decision
  21. Any un utilized service is not transferable in any situation. If you paid & cancelled a service then all fees are non refundable
  22. Any delay more than 5 working days in giving information/documents to us for your service, then service will be cancelled without refund
  23. For all visa service: after making payment for visa if you do not finish complete visa process then we will not provide any refund whatsoever
  24. Dragon Holidays BD reserves the right to change any policy without prior notice

Contact Us

+8801796-232323 ( UK/US Visa / Tour )
+8801791-939393 ( Air ticket )
+8801707722-199 ( Visa Tour Package )
+88017077-22200 ( Visa Tour Package )

MGT.DHBD@gmail.com
Visa.DHBD@gmail.com
Tour.DHBD@gmail.com

Address: Office # 1103, 10th floor,
Shah Ali Plaza, Mirpur 10 Dhaka, Bangladesh.
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