AIR TICKET TERMS & CONDITIONS

  1. All air ticket & other service price subject to availability at the time of booking. Not at the time of payment
  2. After client payment if any price of service increases or becomes unavailable for booking then client must pay the difference of price. If client decides not to purchase the service all together then refund will be given minus service charge of minimum 3000 BDT per person or as mentioned at the time of refund depending on service
  3. All air tickets are non refundable in any case unless mentioned otherwise
  4. Any change in air ticket is subject to airline fee, agency service charge, fare difference and airline policies
  5. All changes in airline tickets subject to airline rules
  6. Date change, cancellation, refunds and other services depend on airline policy, airline fees and agent service charges. Agent is not liable to declare any other information to passenger other than gross price of service taken
  7. By purchasing from agent all passengers agree that he/she is dealing with agent only. Agent will not provide any information from any 3rd party and are not liable to. Any form of communication between passenger and agent will be in the form of agent’s official communication method and as per agent policy
  8. Any financial information communication shall be made through agent’s official methods such as email / whats app / viber / money receipt / invoice. We do not provide any kind of information related to internal financials or third party financials
  9. Passengers are expected to read all details of an air ticket that is provided before purchasing air tickets and other services. All passengers are expected to enquire any and all details about an air ticket before purchasing. Any issue raised about an air ticket mentioning passenger did not know about the certain aspect will not be entertained in any case after ticket is issued
  10. Air tickets cannot be booked for more than the allowed timeline provided by each airline
  11. We do not provide booking copies to passengers if ticket is not issued
  12. We do not make any dummy booking unless payment is made for issuing the ticket
  13. We will not issue or had over air tickets if proper documents are not submitted to us
  14. It is passenger responsibility to make sure he/she has all required and valid documents for travel
  15. Any issue related to flight is the responsibility of airline such as delay or flight cancellation & others
  16. Immigration authority or airline reserves the right to deny boarding to any passenger who doest not meet required valid documents for his trip
  17. Any financial loss due to flight delay or cancellation is the responsibility of airline
  18. All air tickets will be cancelled 24 hours before flight time if 100% payment is not made by passenger
  19. Passengers must provide valid passport and visa proof to issue tickets
  20. Any service other than air ticket issuing is subject to extra fees depending on airline policy such as seat selection, meals, upgrading, wheelchair, transit visa, transit accommodation or other services
  21. We will not provide passengers any air tickets until the ticket value is paid in full
  22. All travel services made available are provided by third party suppliers (Airlines, Hotels, Transport operators etc).  Dragon Holidays BD does not hold responsibility for any issue about services provided by third party providers. Please check your third party service details & rules before purchasing any service from us
  23. Air fare can change anytime even after booking is made. Passenger is expected to pay the difference
  24. Only after air ticket is issued with 100% payment offered fare may be confirmed
  25. Any air ticket may be declared non refundable by agent irrespective of carrier rules as long as it does not exceed carrier rules
  26. We do not disclose all information related to an air ticket before purchase due to operational constraints. If passenger asks for related information we will provide if it is with in our company policy to do so

 

 

TOUR PACKAGE TERMS & CONDITIONS:

  1. All prices are subject to change without prior notice as per availability. Even after advance payment prices may change till booking is confirmed
  2. All tour package & related services are subject to availability at the time of booking. Not at the time of payment received from guest
  3. All price quotations provided may be valid for a maximum of 24 hours and are subject to availability
  4. After client payment if any price of service increases or becomes unavailable for booking then client must pay the difference of price. If client decides not to purchase the service all together then refund will be given minus service charge of minimum 3000 BDT per person or as mentioned at the time of refund depending on service
  5. Service charges applicable if you dont purchase given service quotation after visa is approved depending on purchase conditions agreed upon first service confirmation
  6. All unpaid service will be cancelled 4 days before departure date
  7. We will not provide any custom tour package quotation without being informed of guest actual budget for tour
  8. We will not provide a second custom package quotation without advance payment for the tour package which will be non refundable in all situations
  9. Hotel standard check in 1400 hrs & check out 1200 hrs. Early check in or late check out may have extra fees charged by accommodation
  10. Tour package rates are not valid during black out periods such as holidays, trade fairs, exhibitions and special events
  11. It is your responsibility to be at the designated pick up / drop off spot & locate your driver / tour guide. Failure to do so will result in cancellation of the transfer or tour without refunds
  12. If you cant find your driver/guide please wait 15 minutes and call the local operator number given in your voucher. If you call us it will take much more time to solve your problem.
  13. Additional surcharge applicable for hotel pick up / drop off for hotels outside tour operator service area or during night time, payable directly to driver
  14. Call the local number & mention your service name ( airport transfer / tour), booking number & your name. Do not mention any other information as this will create confusion & local representative may not speak good English
  15. If local operator fails to deliver the service you must file official complaint with written proof. We will investigate the issue & provide refunds if complaint is valid & local operator do not dispute. Dispute & refund processing time may take 30 to 120 days
  16. Any claim of service not provided must be raised with written proof from the foreign country
  17. Dispute will be accepted only if a service is not delivered. No subjective judgement will be accepted as dispute after service is delivered
  18. Call your local operator to confirm your pick up time the previous day of your tour or transfer. Mention your service, your own name & booking ID
  19. Package is valid for minimum of 2 passengers or said otherwise
  20. Booked package must be cancelled 31+ days prior to departure date, if done so refund will be given minus 10% service charge. If cancelled after 31 days prior to departure then no refunds will be given in any case
  21. No refunds will be given for un utilized services. Any advance given for any package is non refundable in any case
  22. Due to un avoidable circumstances some changes to the package may be necessary, we apologies for any inconvenience & expect your kind understanding
  23. Rooms near your family / friends depends on availability, there is no certainty for that
  24. Waiting time at the airport may be 15-90 min depending on local operator . Waiting/extra luggage charges may apply. Each adult is allowed one luggage (28 inch max) & one carry on (12 inch max). Failure to arrive on time for any reason what so ever will result in booking cancellation / no show & guest must arrange own transport
  25. Hotel / Resort may charge guest extra for other amenities used or local TAX on spot
  26. We are not responsible for any additional costs or circumstances that are beyond our control such as technical problems with transportation, bad weather, government imposed taxes or additional fees
  27. All passengers must take all required documents for entry to the destination country, which is their responsibility
  28. No changes permitted after services have been confirmed. Full change fees applicable if notice of required changes are submitted via email or in writing minimum 7+ working days before departure subject to local operator policies
  29. Guest must arrive at pick up spots 15 minutes earlier than notified time. Failure to do so may be counted as no show / cancel with no refunds
  30. Air fare is non refundable in any situation. Any changes made to the itinerary are subject to fees & service charges
  31. All tour packages are non refundable non changeable. If change is permitted you are required to pay the price difference for new dates.
  32. The guests are requested to follow the rules and regulations of the resort / hotel where they are accommodated
  33. In the unlikely event of reserved accommodation not available for you upon arrival at your destination, we would immediately arrange for an alternate accommodation of the same standards
  34. We shall have no legal liability for any loss, damage, personal injury arising directly or indirectly from any aspect of your holiday
  35. Journey undertaken by air, land or sea is governed by the terms and conditions of the service provider. Any changes made by the service provider is out of our control
  36. In the unfortunate event of vehicle breakdown, local operator provide you alternate vehicle. However, the time loss due to event will not be compensated
  37. In case of any immigration/Visa complications, the cancellation policy shall be applicable in full
  38. 50% of total payment must be made for bookings the departure date of which is 31+ days later. For bookings less than 31 days early 100% payment is required. Advanced booking money is non refundable in any case of cancellation in all situations after less than 30 days is left of departure date regardless of accommodation or any other party involved.
  39. Any bookings made by us may or may not be under guest name. As per different local establishment rules & policies
  40. It may take up to 48-96 hours to issue actual paid vouchers depending on accommodation & other 3rd party response time
  41. Hotels, resorts, transportation or any tour operator may charge guests extra as per their specific policies regardless of what is mentioned in the guest voucher. Dragon Holidays BD is not responsible for this type of fees.
  42. We are not responsible for any delays by 3rd party airlines, local transport or local tour operators. Any financial loss due to delays are not our responsibility. Any transport will not wait after specific waiting time. Delay due to flights will result in booking becoming a no show with no refunds given. Guest must arrange own transport in this case
  43. Any delay by airline will result in missing your airport transfer or tour & is not changeable. Please arrange alternative transport yourself
  44. Your driver will wait a limited amount of time after your flight lands depending upon local operator waiting time which can be 30 – 60 minutes. If you dont find driver near the arrival area / exit gates then driver will leave with no refunds given. If flight is delayed inform local operator immediately. They may be able to reschedule your pick up. Otherwise pick up will be cancelled with no refunds
  45. Please note it is you responsibility to locate the driver as driver has limited authority to move inside the airport
  46. Child / Infant policy subject to individual hotel/transport/local tour operator
  47. We are not responsible for any aspect of the tour that is out of our control or jurisdiction
  48. Failure to mention all details of children including age , height, number or any other information is subject to local establishment or tour operator decision. We are not liable for any financial loss if incurred
  49. Any TAX, service charge, or other fees imposed by local or foreign government must be paid by guest directly to authority upon arrival or check in
  50. Any extra charge imposed by any 3rd party is payable to 3rd party directly by the guest and are not our responsibility. Any fee may be imposed by 3rd party like airlines or hotel as per their policy or as per extra facility given to the guests, payable by guest directly
  51. Any change made by local operator is out of our control therefore is not our responsibility
  52. If any hotel / tour / transport or other service is not available on spot please call the local tour operator or local partner number on the voucher & mention your booking number & name. No other information is required. Local operator will arrange alternative service as per availability
  53. Please wait 10 minutes before calling local tour operator
  54. If you book your package / hotel / other service less than 7 working days before departure date then we may not be able to deliver service as quoted as we need 7+ working days to confirm any tour package / hotels / tours & other services
  55. Guest must have international roaming SIM or internet connection to receive updates about his trip at all times. We are not responsible if guest missed any information update sent to him via internet / email / whats app / viber / emo / other media
  56. Any tours may or may not include transfers from hotel depending on tour operator policy. Any tour which includes hotel transfers may not be available if your hotel is not covered by the tour operator service area
  57. It is passengers responsibility to bring required documents for entry to a foreign country
  58. If a flight is cancelled or missed by passenger he must contact airlines to change dates
  59. আপনার ডেস্টিনেশান এ যাবার পর ট্যুর গাইড, ড্রাইভার অথবা অন্য কারো মোবাইল নম্বর নিয়ে পরবর্তীতে তাকে সরাসরি যোগাযোগ করে কোন সার্ভিস নেয়া সম্পূর্ণ নিশিদ্ধ। এটা করা নিরাপদ নয় কারন আমরা ওই দেশের ইন্টারন্যাশনাল ট্রাভেল কোম্পানির সাথে চুক্তিবদ্ধ। আপনার নিরাপত্তার দায়িত্ব তারা নিবে। আপনি নিজে ভিনদেশি কারো সাথে সরাসরি যোগাযোগ করে সার্ভিস নিতে গেলে আপনার নিরাপত্তার দায়িত্ব কেউ নিবে না। আপনার নিরাপত্তা ও যথাযত সার্ভিস নিশ্চিত করা আমাদের প্রথম প্রাইওরিটি
  60. Any refunds processing time will de from 30 to 90 days depending on local tour operator policy
  61. Entry fees to attractions, sights, historical or other places are not included & must be paid by guest on spot
  62. All hotel rooms are provided as basic version of any hotel in DBL / TWN if not mentioned otherwise by guest in advance
  63. Purchasing tour package or hotel service means you have seen the hotel that is offered and agree to it
  64. We try to maintain hotel quality to our limitations. By purchasing our service guests agree to see hotels from official website if needed
  65. Any room change request after confirmed booking must be made upon check in at hotel subject to hotel fees
  66. No extra bed is provided for children if not mentioned in writing specifically before booking request is made
  67. Any complain About a hotel room or other service must be addressed with clear image / video and proof
  68. Dispute / complaint may be submitted for any service that is not delivered or was missing from the tour package. No complaint for subjective judgement of any service delivered shall be entertained
  69. All complaints must be submitted in written form
  70. Any service that was included in tour package but not delivered must be proven with proof from local representative / image / video / written proof that proves the service was not delivered at the time of delivery. Without any valid proof no complain shall be entertained
  71. Any service complain / dispute  may require 7 days to 3 months or more to resolve depending on country & local policy
  72. Any complaint must be filed to us with in 4 working days of the day the event took place. Any complaint filed after this time will not be accepted
  73. Any local TAX must be paid by guest upon arrival of the foreign country , hotel, tourist spot
  74. No entry fees are included in any of the tours unless it is mentioned specifically
  75. If flight is delayed or missed then guest must notify us immediately at the time they realise the flight is delayed or missed. Then we might be able to arrange airport transport but no guarantee. Otherwise airport transfer or land transfers will be counted as no show & no refunds given
  76. If any changes are needed after service is confirmed guest must send us email from original email used to confirm or written order for change with details. Subject to change fees
  77. If you are in the middle of a tour abroad then kindly contact local operator as per instructed. Do not send any message to us during tour abroad as local operator will be able to solve any issue faster on spot
  78. We provide no other documentation regarding any service other than normal documents like vouchers, receipt or invoice, itinerary
  79. By purchasing from us you agree to all of our terms and conditions
  80. Dragon Holidays BD reserves the right to change any policy without prior notice

 

PAYMENT, BOOKING & OTHER TERMS & CONDITIONS: 

  1. No service voucher, air tickets & other documents will be handed over until 100% payment is cleared
  2. All service price will be final at the time of actual booking. Not at the time of payment by client. Client must  pay any difference of price that may occur during this period. Any dispute due to price difference after payment can be met with a refund with 10% service charge on total service value deducted with a minimum of BDT 2000+ per person in any service value amount. If client disagrees with any price increase after payment he must notify us in writing with in 1 hour of getting confirmation from us that the service price will increase from the original quotation. If done so we shall arrange for the refund minus the service charge with in 7 working days. All refunds must be collected from our office via cheque. Due to global bookings this is unavoidable
  3. All services are non refundable unless said otherwise in the the original service voucher or quotation
  4. Any service cancellation must be done through client’s original email or original communication method (must be in writing)
  5.  All booking will be cancelled without notice 2 working days before departure date if full payment is not cleared
  6. 50% Advance payment may be acceptable if departure date is 30+ Days from booking date depending on 3rd party supplier policies. If departure date is less than 30 days away then 100% payment must be made to do any kind of bookings
  7. Late payments will be subject to extra fees. 2 – 5 Days delay = 2% of total due bill. 6-10 Days delay 5% on total due bill, 11-30 Days delay 10% on total due bill. After 30 days we will file lawsuit for due bill + legal fees + court fees + compensation for harassment. No notice will be given to client before filing lawsuit
  8. We will respond to your communication only with in office hours (10:30am to 07:00 pm) & working days ( Sat – Thu, except govt holidays & other holidays )
  9. If you do not understand any terms or any document we provide it is your responsibility to ask us and understand

 

VISA SERVICE TERMS & CONDITIONS:

  1. 100% processing fee and all of the required documents must be provided all together in advance
  2. For first world country visa processing may take 7 to 15 working days to process your visa unless said otherwise
  3. Visa processing time will start after 100% of processing fee paid & has provided ALL correct information and documents related to the visa
  4. We do not give any guarantee of any visa approval for any client. Visa approval depends on embassy decision. If any visa is refused respective embassy may or may not provide reason, rejection seal or any other official protocol that embassy might have. We are not responsible or will answer for any such decision
  5. Client will have to provide fully ready and submitable documents to us. This includes all notary, certification, translation etc
  6. We do not provide any false papers or identity of any kind. Dragon Holidays BD will not advice anyone anything that is not legal or un ethical
  7. After full payment if client wants to cancel the service with in one hour client will get 100% of visa processing fee & 100% of embassy fee if embassy fee is not paid already, if embassy fee already paid then no refund will be given. No refunds after one hour of payment
  8. No claim shall be entertained for missing documents after visa file is delivered to client. It is clients duty to receive all documents properly
  9. Any kind of reference numbers will not be given to any applicant during or after visa processing timeline for ANY situation. This is strictly our business process and this information will not be disclosed to the applicant to ensure smooth and hassle free operation.
  10. Any delay in passport delivery by embassy & any financial loss as a result of it is not our responsibility
  11. All our clients are expected to read all of the terms and conditions before taking our services. We are not bound to disclose any information related to visa processing to any individual, organisation or party
  12. If local operator fails to deliver the service you must file official complaint with written proof. We will investigate the issue & provide refunds if complaint is valid & local operator do not dispute. Dispute & refund processing time may take 30 to 120 days
  13. Any changes made to any visa service ( early withdrawal, cancellation, re submission, repeat appointment, un-scheduled delivery / pick up / logistics work/other work not included in the visa service package ) will be charged extra and must be paid before visa processing is done
  14. We will not be giving any information regarding any visa process other then visa delivery notice to client. We will not share any visa tracking information and nor will we give any document related to our internal visa process
  15. If any pressure is created to break our agency rules by any party, they will face legal action with serious consequences. We reserve the right to file lawsuit against any individual or organisation with any unethical accusations portrayed against us in any public, private, social or digital media platforms
  16. Any embassy may take extra time to process any visa. All delivery time mentioned are approximate. We are not responsible for any losses due to late visa decision by embassy. Any complaint must be made by the applicant to the respective embassy regarding any irregular procedures. We do not provide any contact information about any embassy regarding any issue
  17. All visa fee and service charge is strictly non refundable no matter what the visa outcome is. For any visa refusal we are not bound to show cause of refusal as it is strictly an embassy decision
  18. If visa applicant or client has any due payments towards agency then due must be cleared before passport or other visa related document is delivered
  19. Any embassy may change their visa process, rule, timeline, required papers list, qualification, fees or any other aspect without prior notice. We are not responsible for any such changes made as no embassy is obligated to have notice standards
  20. Any mistake made due to misrepresentation from applicant or wrong/not up to date information provided by applicant is the responsibility of the applicant alone and any consequence that may result from the situation
  21. If any document is proven to be lost due to our mishandling of applicant documents we will pay up to BDT 5000 taka total after receiving legal written proof of the value of the document lost. Service taken by applicant must be more than BDT 10,000 to qualify. We are not responsible for unfortunate circumstances outside our control
  22. For Russian visa if we fail to provide invitation with in 7 working days then we will do it in 15 working days & 15 working days visa service will apply. For Russian visa process working days = Mon day to Thursday except other holidays in between. We are not responsible for any delay in this process due to situations out of our control. In that case our original fee will be collected
  23. We will take written consent of all visa application details. Once process is started no change allowed. Any change requires new application & full new visa service payment
  24. No change in service purchased shall be accepted after service has been started or payment is made. Any change subject to new fees/availability
  25. We will only communicate with applicant OR contact person in all regards. NO other communication from others will be entertained
  26. Dragon Holidays BD reserves the right to deny service to anyone after evaluation
  27. We will not delay any of our process due to lack of information, documents from applicant or any other situation of the applicant that will delay our service process. You must receive the service within time frame mentioned by us. 1 to 7 days of delay = 10% extra charge
  28. We will not entertain any service claim after delivery date is over
  29. Any un utilized service is not transferable in any situation. If you paid & cancelled a service then all fees are non refundable
  30. All due payments must be cleared within 3 working days of service completion. Otherwise 10% extra charge applicable for 1 to 7 days delay. 30% extra charge applicable for 8 to 10 days delay. More than that we will take legal action
  31. If you dont submit documents for visa on our mentioned date then we will cancel all bookings, invitation & your passport might be banned
  32. We do not provide any documentation printing, notary, translation or other document services. Subject to extra charges during purchase
  33. You must send visa scan copy after visa approval for our record & reporting to respective inviting company in respective country
  34. We reserve the right to display or make reference to any approved visa which we have processed
  35. Any delay more than 5 working days in giving information/documents to us for your service, then service will be cancelled without refund
  36. For all visa service: after making payment for visa if you do not finish complete visa process then we will not provide any refund whatsoever
  37. For Russian visa rejection, some employee from embassy may tell you different things like invitation is not paid or something. That is not true and we have proven it time & time again. They say this so that you dont create problem for them & go to travel agency to argue. We will not entertain any kind of accusations like this what so ever.
  38. Dragon Holidays BD reserves the right to make any changes to its internal policies without prior notice
  39. আপনার সার্ভিস এর জন্য পেমেন্ট করার ১ ঘণ্টা পর কোন পরিবর্তন প্রয়োজন হলে সম্পূর্ণ নতুন ফি দিতে হবে
  40. নির্দেশিত নির্দিষ্ট দিনে, ঠিক সময়ে এমব্যাসিতে গিয়ে যথাযত ডকুমেন্ট জমা না দিলে নতুন সার্ভিস ফি দিতে হবে পুনরায় আবেদন করার জন্য
  41. এমব্যাসি ফি, অনুবাদ, নোটারী অথবা অন্যকোন ডকুমেন্ট সংক্রান্ত খরচ আমাদের সার্ভিস ফি এর অন্তর্ভুক্ত নয়
  42. সকল সার্ভিস চার্জ অথবা এমব্যাসি ফি সকল ক্ষেত্রে অফেরতযোগ্য
  43. সকল বকেয়া বিল সার্ভিস ডকুমেন্ট বুঝে পাবার আগে পরিশোধ করতে হবে
  44. ভিসা প্রদান করা / রিজেক্ট করা এমব্যাসি এর ওপর নির্ভর করে। ভিসা রিজেক্ট হলে এমব্যাসি অথবা ড্রাগন হলিডেজ বিডি কোন কারন প্রদর্শনে বাধ্য না
  45. ভিসা রিজেক্ট হলে রিজেক্ট এর কারন নিয়ে কোন আলোচনা আমাদের সাথে করা যাবে না। আপনি চাইলে নতুন করে আবেদন করতে পারেন নতুন ফি সহ
  46. ভিসা রিজেক্ট হবার কারন হিসাবে কোন তৃতীয় পক্ষ আপনাকে কি উপদেশ দিল আমরা তা শুনতে আগ্রহি নই। অনুগ্রহপূর্বক নিজের কাগজ নিজে পড়ুন
  47. আপানার ভিসার ফাইল আপনাকে আমাদের অফিস এ এসে বুঝে ডেলিভারি নিতে হবে। ভিসার রেডি ফাইল ডেলিভারি দেয়া নিরাপদ নয় ও আমরা দিব না
  48. আপনার সকল প্রয়োজনীয় কাগজ আমাদের অফিস থেকে রেডি করে ফাইল ডেলিভারি দেয়া হবে। আলাদা ভাবে কোন কাগজ পরে রেডি ফাইলে ঢুকানো যাবে না
  49. ভিসার ফাইল আপনাকে ডেলিভারি দেয়ার পর কাগজ এর সিরিয়াল পরিবর্তন করবেন না। করলে আপনার ফাইল এমবাসিতে জমা হবে না। একই ফাইল পুনরায় সিরিয়াল করতে হলে আমাদের অফিস এ আসতে হবে
  50. আপনি একান্তই আমাদের অফিস এ এসে ফাইল ডেলিভারি না নিতে পারলে আমরা ডেলিভার করবো তবে আমরা কোন কিছু বুঝিয়ে দিব না। সিল করা খাম এ আমরা ফাইল দিব। ওই ফাইল আপনাকে অপরিবর্তিত ভাবে এমব্যাসিতে জমা দিতে হবে
  51. For Vietnam visa approval 100% refund may be given if visa is rejected by Vietnam Immigration Authority. No refunds will be given if Vietnam Immigration Authority is late in issuing visa or if Vietnam Immigration Authority issues visa with different visa validity period than client requested. Visa date may be required to be changed as per Vietnam Immigration Authority instruction. No refunds will be given if visa is not rejected. No date change allowed by the applicant after visa service is purchased from Dragon Holidays BD. Visa letter may be issued for 1 – 20 days maximum as per Vietnam Immigration Authority decision.

Contact Us

+8801796-232323 ( UK/US Visa / Tour )
+8801791-939393 ( Air ticket )
+8801707722-199 ( Visa Tour Package )
+88017077-22200 ( Visa Tour Package )

MGT.DHBD@gmail.com
Visa.DHBD@gmail.com
Tour.DHBD@gmail.com

Address: Office # 1103, 10th floor,
Shah Ali Plaza, Mirpur 10 Dhaka, Bangladesh.
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